Privacy Policy

Information we collect

• Identity and contact details: name, email address, telephone number, shipping address and billing address.
• Customer account: login credentials and order history (your password is encrypted).
• Orders: products purchased and amounts paid. We do not receive or store your card numbers: payments are processed directly by Stripe.
• Newsletter: your email address, if you subscribe.
• Live chat: messages sent through our chat window.
• Browsing information: IP address, device type and pages visited, collected through cookies.

How we use your information

We use your information to:

• Process and deliver your orders.
• Manage your customer account.
• Answer your questions.
• Send you our newsletter if you have requested it.
• Prevent fraud.
• Meet our legal and accounting obligations.
• Improve our website and your browsing experience.

Sharing with service providers

We never sell your personal information. We only share it with the providers needed to deliver our services:

• Payments: Stripe.
• Shipping: Canada Post, Purolator, FedEx, UPS, ICS Courier and UniUni.
• Analytics and advertising: Google Analytics and Google Ads.
• Live chat: Smartsupp.
• Website modules: Elfsight.
• Our web hosting provider.

Some of these providers may store data outside Quebec, including in the United States. We choose providers that offer adequate protection.

Cookies

Our website uses cookies necessary for its operation, including your shopping cart and account login.

It also uses Google cookies for audience measurement and advertising.

You can reject or delete cookies through your browser settings.

Information retention

We retain your information for as long as necessary for the purposes described in this policy.

Order information is kept for as long as required by law, including for tax obligations.

You can unsubscribe from our newsletter at any time.

Security

Our website is protected by an encrypted HTTPS connection.

Access to your personal information is limited to the people who need it.

Your rights

You can request access to, correction or deletion of your personal information, and withdraw your consent, by emailing info@lamedinashop.com.

We respond within 30 days.

You may also file a complaint with Quebec’s Commission d’accès à l’information.

Changes to this policy

We may update this policy. The last updated date appears at the top of the page.