Shipping and Returns

The order is delivered to the address provided at the time of purchase. It is shipped within 48 hours following the purchase, and we will do everything necessary to meet this deadline.

Canada

In Canada, shipping is free for orders over $75. For orders under $75, the shipping costs are as follows:

Price RangeShipping Fee
from 1 to 10 $5$
from 10 to 30 $7.5$
from 30 to 75 $10$
75$ and overFree

United States

Shipping costs to the United States are calculated based on the order value. Shipping fees are applied for each price range as follows:

Price RangeShipping Fee
from 1 to 10 $10$
from 10 to 30 $15$
from 30 to 75 $20$
from 75 to 100 $30$
from 100 to 150 $35$
from 150$ to 250$50$
from 250$ to 350$70$
from 350 $ to 500$90$
from 500$ to 1000$120$
1000$ and over150$

For deliveries to other countries, fees are calculated based on the delivery address, weight, and volume of the order. An evaluation will be made after placing the order, and the customer will be notified by email.

Delivery Times

We understand the importance of receiving your orders as quickly as possible. That's why we use multiple delivery services to offer you fast and affordable options.

Orders are typically shipped by Canada Post, in standard packages. However, we also work with other carriers such as Purolator and UPS to ensure fast and efficient delivery.

Delivery time to Canada and the United States varies depending on the delivery address and the chosen service. Generally, you can expect to receive your order within 3 to 8 business days. We select the fastest and most economical delivery service based on your location and shipment requirements.

With LA MEDINA SHOP, you can trust that your order will be shipped quickly and securely, thanks to our network of trusted carriers.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your package to your door.

Returns

We understand that sometimes items may not meet your expectations. If for any reason you are not satisfied with your purchase, you can return the items within 10 days of receiving your order. We will refund the total amount of your order, excluding shipping costs, upon receipt of the returned items.

Customer Service

Our customer service team is here to help! If you have any questions about your order or our delivery process, please don't hesitate to contact us. We are here to assist you every step of the way.

We thank you for trusting our craftsmanship. If you have any additional questions, please feel free to contact us. We are here to help you!

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